Irwin Casino Privacy Policy

At Irwin Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access or use our services at Irwin Casino.com. By registering an account or using our platform, you confirm that you have read and understood this document. We encourage you to review this policy carefully before using our services.

1. Who We Are

Our Irwin Casino platform is operated by GALAKTIKA N.V., a company registered under number 140803, with its registered office at Scharlooweg 39, Willemstad, Curaçao. Payment processing services are provided through Unionstar Limited (HE 356131), based in Limassol, Cyprus. We hold a valid gaming licence issued by the Curaçao Gaming Authority, Licence No. OGL/2024/169/0146, which governs all operations conducted through our platform. As the data controller, we are responsible for how your personal information is handled.

2. Information We Collect

When you interact with Irwin Casino, we may collect the following categories of personal data:

2.1 Registration and Account Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username, password, and security credentials
• Government-issued identity documents (for verification purposes)

2.2 Financial and Transaction Data

• Payment method details (Visa, Mastercard, Interac, cryptocurrency wallet addresses, etc.)
• Deposit and withdrawal history
• Source-of-funds documentation (required for deposits exceeding C$15,000)
• Identity verification documents for withdrawals of C$1,875 or more

2.3 Technical and Usage Data

• IP address, browser type, and device identifiers
• Session data, login history, and activity logs
• Cookies and tracking technologies (see Section 7)
• Game history, bet records, and bonus usage activity

2.4 Communications Data

• Records of messages sent via live chat, email ([email protected]), Telegram (@irwin_en_support_bot), or other channels
• Feedback, complaints, and support ticket content

3. How We Use Your Information

Here at Irwin Casino, we process your personal data for the following purposes:

• Account management: We use your registration data to create and maintain your account, process your Irwin Casino login, and verify your identity.
• Service delivery: We use your data to provide access to our games, process deposits and withdrawals, and apply bonuses such as the Irwin Casino bonus or promotional offers.
• Legal compliance: We are required to verify your identity and financial activity to comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Fraud prevention: We monitor accounts and transactions to detect and prevent fraudulent or suspicious activity.
• Customer support: We use your contact details and communications history to respond to your queries efficiently through our 24/7 live chat or email.
• Marketing: With your consent, we may send promotional messages about Irwin Casino bonus codes, free spins offers, tournaments, and other promotions. You may opt out at any time.
• Service improvement: We analyse usage patterns to enhance our platform, mobile app, and overall player experience.

4. Legal Basis for Processing

Our Irwin Casino operations rely on the following legal grounds for processing your data:

• Contractual necessity: Processing is required to fulfil our obligations under our Terms and Conditions when you create an account.
• Legal obligation: We are required by law to carry out identity verification and financial monitoring.
• Legitimate interests: We process data to prevent fraud, ensure platform security, and improve our services.
• Consent: For marketing communications, we rely on your explicit consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

At Irwin Casino, we do not sell your personal data to third parties. However, we may share your information with:

• Payment processors: Including Unionstar Limited and third-party providers handling transactions via Visa, Mastercard, Interac, MuchBetter, Apple Pay, Google Pay, and cryptocurrency networks.
• Identity verification providers: Third-party KYC/AML service partners to confirm your identity and comply with regulatory obligations.
• Game providers: Our 70+ partner studios (including BGaming, PG Soft, Playtech, Pragmatic Play, and others) may receive limited technical data necessary to operate their games on our platform.
• Affiliate partners: Including Royal Partners (royal.partners), our affiliate programme operator, in accordance with applicable data protection laws.
• Regulatory and law enforcement authorities: Where required by law, court order, or governmental request.
• Group companies: We may share data within our corporate group, which includes related platforms operating under the same ownership.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. In most jurisdictions, AML regulations require us to retain financial records for a minimum of five years following the end of the business relationship. At Irwin Casino, we securely delete or anonymise data that is no longer required for legal or operational purposes.

7. Cookies and Tracking Technologies

Our Irwin Casino website uses cookies and similar technologies to enhance your browsing experience, maintain session security, and analyse platform usage. The types of cookies we use include:

• Essential cookies: Necessary for the website to function, including maintaining your Irwin Casino login session.
• Analytical cookies: We use these to understand how players interact with our platform and to improve our services.
• Marketing cookies: Used to deliver relevant promotional content, including information about the Irwin Casino no deposit bonus or other offers you may be interested in.
• Preference cookies: These remember your language, currency (CAD, EUR, USD), and other settings.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at Irwin Casino:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restriction: You may ask us to limit how we process your data in specific situations.
• Right to data portability: You may request that we provide your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframe required by applicable law.

9. Security of Your Data

We employ industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. Our Irwin Casino platform uses SSL encryption, secure payment gateways, and access controls to safeguard your data at all times. While we strive to ensure robust security, no online service can guarantee absolute protection, and we encourage you to use strong, unique passwords for your account.

10. International Transfers

As Irwin Casino operates internationally and our infrastructure may be located in various jurisdictions, your data may be transferred to and processed in countries outside your country of residence. Whenever we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Responsible Gaming and Data

At Irwin Casino, we are committed to responsible gaming. We may use your gaming data to monitor for signs of problem gambling behaviour and, where appropriate, apply self-exclusion or account restrictions. This processing is carried out in your best interests and in compliance with our licensing obligations. Our platform is available to players aged 18 and above only.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or services. When we make significant changes, we will notify you through our platform or by email. We encourage you to review this page periodically. Continued use of our Irwin Casino services following any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on our website at Irwin Casino.com
• Telegram: @irwin_en_support_bot
• Registered Address: GALAKTIKA N.V., Scharlooweg 39, Willemstad, Curaçao

We take all privacy-related enquiries seriously and will do our utmost to address your concerns promptly and transparently.